For Our MemberS

The JUDI Health® Customer Care team is here to answer questions you have about your medical care journey, from planning care to understanding your claims and payments.

Call 1-833-599-1020
available M-F 8am-8pm ET, excluding holidays

Forms and Documents for Members

Below are documents and descriptions to support you on your medical journey. Please return these forms to the information listed on the form.

Appeal Form

If you disagree with the outcome of a medical claim, you have the right to submit an appeal.

Accident/Injury Form

If you have or are currently receiving care related to an injury or accident with third-party liability such as an automobile accident, please fill out this form to enable our team to process your claims faster.

Over Age (Disabled) Dependent Form

If you have a qualified dependent over the age of 26 that you believe needs to be covered on your plan, please fill out this form.

Continuity of Care Form

If your care is currently under care/treatment of a provider who is out-of-network on your JUDI Health plan, but was in-network on your previous plan, please fill out this form.

Coordination of Benefits (COB) Form

If you or your dependents are currently enrolled in another medical plan in addition to your employer-sponsored plan (e.g. Medicare, Tricare, spouse’s employer sponsored plan) please fill out this form to enable our team to process your claims faster.

Preauthorization and Exclusions

If you need to know which procedures require pre-certification for coverage or what types of procedures and events are explicitly excluded under your medical plan, please refer to this document.

Medical DMR

Documentation of the process for members to submit out-of-pocket medical expenses for reimbursement.